Help & FAQ

Grove Portfolio is built for landlords and property managers who want one place to work: properties and units, leases, documents, maintenance requests, financial views, and (where enabled) a tenant-facing portal. The goal is fewer spreadsheets and fewer tools to check each week.

What you see depends on your workspace plan and what your administrator has turned on. If a menu item or page is missing, your account may not have that feature yet—or your role may be limited to certain areas.

For bugs, confusing flows, or product ideas, use Send feedback. Include what you expected, what happened, and steps to reproduce when it is a technical issue—that helps us prioritize fixes.

If your workspace shows a floating help entry point, you can use that too (when an admin has enabled it). For billing, access, or policy questions, start with your workspace administrator. You can also use Contact when you need to reach us directly.

Workspace administrators can invite and remove users, configure integrations, and adjust settings that apply to the whole account. Standard members typically manage day-to-day rental work (properties, leases, maintenance) without full admin rights.

If something is read-only or you get a permission error, ask an admin to grant access or confirm the feature is enabled for your workspace.

When your workspace uses the tenant portal, residents can sign in to a separate experience aimed at their unit or lease—often including maintenance requests and communications, depending on your setup.

Landlord-side screens are not automatically visible to tenants, and vice versa. If you are unsure how invites or portal access work for your properties, check with your workspace admin or your internal move-in process.

You can log requests, assign status, and keep notes in one thread instead of scattered texts and emails. Some workspaces also maintain preferred vendors or recurring schedules—use what your sidebar offers.

Urgent safety issues (gas, electrical hazards, flooding) should always follow your local emergency procedures first; use the app to document and coordinate once people are safe.

Many teams bring in historical data through import or migration flows (for example lease or ledger information) where the product supports it. Exact options vary by workspace and plan.

If you see Smart import or similar in your navigation, that is the best place to start. Large or sensitive migrations are worth doing with an admin so permissions and backups are clear beforehand.

The web app is designed for current versions of major desktop browsers (Chrome, Safari, Firefox, Edge). Mobile browsers may work for many tasks but are not always optimized for every screen.

Keep your browser updated, disable aggressive blockers for this site if pages fail to load, and try a private window if something looks cached or stuck.

Treat leases, IDs, and financial exports like any other sensitive business data: limit who has admin access, use strong passwords, and follow your organization’s retention and sharing policies.

For how the service handles data at a high level, read the Privacy overview. For contractual or compliance questions, rely on your agreement with the product provider and your internal counsel.